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Home   /   News   /   Customer Service   /   Page 1 of 4

Customer Service

Bartender Speed & Efficiency

Bartender Speed & Efficiency

June 07, 2020 6 Comments

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KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

November 06, 2019

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Salsa and the 4 C's

October 16, 2019

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Cowboys beware! There's a new NMI sheriff in town and he's here for your jiggers!

Cowboys beware! There's a new NMI sheriff in town and he's here for your jiggers!

July 24, 2019

There’s widespread concern that hospitality operators are wilfully under-serving spirits and beer and/or not using correct measuring instruments (jiggers) to take advantage of patrons. Inspectors from the NMI will be carrying out nationwide inspections and fines are hefty.

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How the StrainRay got it's name

How the StrainRay got it's name

May 25, 2019

Inherent design flaws have been passed down through generations of strainers, leading to problems that bartenders have just learned to live with. Average Hawthorne strainers rust and some are uncomfortable to hold, and that's before you get to the problems with straining – springs that are not wound well or tightly won't strain the liquid effectively, thereby ruining an otherwise well-made cocktail and creating waste. Which is why we designed the StrainRay...

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The key to big bar business? Thinking small

The key to big bar business? Thinking small

May 16, 2019

We know as a small business ourselves, that with sustained  growth, each day gets busier. At these times it’s so easy to forget the small details. How then do you focus your attention? Here are three small points for every venue that can make a massive difference...

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A jigger for wine? - It's no pour decision!

A jigger for wine? - It's no pour decision!

April 18, 2019

There is a flaw in using the white plimsoll line marked on the side of a wine glass. While lines make clear cut boundaries on the sports field or in a car park, the same can not be said for wine glasses.

Unlike spirits, there is no (in either the USA, or Australia) legal requirement for what a measure of wine should be, just some guidelines. So the question remains, what is a standard wine measure?

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How long should your customer wait for a drink? PART TWO

How long should your customer wait for a drink? PART TWO

February 11, 2019

Last week we crunched the numbers and looked at your cocktail menu, staffing, service efficiency and potential wastage, all in a bid to answer that tricky question... How long should a guest wait for their drink? In Part Two, we come out from behind the bar and consider bar set-up, demographics and competition.

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How long should a customer wait for a drink?

The one question you should ask for 2019? How long should your customer wait for a drink?

January 24, 2019

Like many people getting back down to business this January, you're probably looking at the how, what, why, when of the year.

But there's one simple question, that may help you answer a lot of those other questions....

How long should a guest wait for their drink?

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When it comes to keeping customers, consistency is key

When it comes to keeping customers, consistency is key

October 18, 2018

A cocktail requires consistency through carefully measured ingredients and should be delivered, to the customer, with no variation in volume, taste, or appearance. All without wastage!

'Easier said than done,' we hear you cry!

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TOO LITTLE TOO MUCH!

January 15, 2018

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SHOULD YOU FOLLOW COCKTAIL TRENDS?

January 08, 2018

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