KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

November 06, 2019

KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

Gallagher’s Steakhouse is a 90 years plus institution for steak lovers in NYC; highly recommended if you've not been. 

A recent visit sitting at the bar provided the opportunity to spend time with career bartender Stuart, picture above.

Whilst only at Gallagher’s  2 years the topic of suggestions for long term success in hospitality came up. 

Stuart offered 3 pieces of advise gleaned from a lifetime of dealing with guests, colleagues and daresay friends and family too:

KINDNESS, PATIENCE AND RESPECT.

The race to become technically proficient in as little time as  possible for many is the key to becoming successful bartenders, maybe they’re right, yet on a more human level doesn't kindness, patience and respect lay at the center of what it means to deliver memorable hospitality experiences that guests crave? 

 

What do you think?

 





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