KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS
Gallagher’s Steakhouse is a 90 years plus institution for steak lovers in NYC; highly recommended if you've not been.
A recent visit sitting at the bar provided the opportunity to spend time with career bartender Stuart, picture above.
Whilst only at Gallagher’s 2 years the topic of suggestions for long term success in hospitality came up.
Stuart offered 3 pieces of advise gleaned from a lifetime of dealing with guests, colleagues and daresay friends and family too:
KINDNESS, PATIENCE AND RESPECT.
The race to become technically proficient in as little time as possible for many is the key to becoming successful bartenders, maybe they’re right, yet on a more human level doesn't kindness, patience and respect lay at the center of what it means to deliver memorable hospitality experiences that guests crave?
What do you think?
Also in News
Whilst cost cutting is a strategy which produces an outcome(s), does it longer term produce sustainable ROI (return on investment)?
Usually ROI should be measured by the costs of “doing something” versus the “value” delivered.
When implementing a cost cutting program, it’s so important to conduct a 360 degree examination of impacts and consequences before implementation is considered.