KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS
The race to become technically proficient in as little time as possible for many is the key to becoming successful bartenders, maybe they’re right, yet on a more human level doesn't kindness, patience and respect lay at the center of what it means to deliver memorable hospitality experiences that guests crave?
The key to big bar business? Thinking small
We know as a small business ourselves, that with sustained growth, each day gets busier. At these times it’s so easy to forget the small details. How then do you focus your attention? Here are three small points for every venue that can make a massive difference...
How long should your customer wait for a drink? PART TWO
Last week we crunched the numbers and looked at your cocktail menu, staffing, service efficiency and potential wastage, all in a bid to answer that tricky question... How long should a guest wait for their drink? In Part Two, we come out from behind the bar and consider bar set-up, demographics and competition.
The one question you should ask for 2019? How long should your customer wait for a drink?
Like many people getting back down to business this January, you're probably looking at the how, what, why, when of the year.
But there's one simple question, that may help you answer a lot of those other questions....
How long should a guest wait for their drink?
