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Home   /   News   /   customer experience   /   Page 1 of 3

customer experience

KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

November 06, 2019

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The key to big bar business? Thinking small

The key to big bar business? Thinking small

May 16, 2019

We know as a small business ourselves, that with sustained  growth, each day gets busier. At these times it’s so easy to forget the small details. How then do you focus your attention? Here are three small points for every venue that can make a massive difference...

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How long should your customer wait for a drink? PART TWO

How long should your customer wait for a drink? PART TWO

February 11, 2019

Last week we crunched the numbers and looked at your cocktail menu, staffing, service efficiency and potential wastage, all in a bid to answer that tricky question... How long should a guest wait for their drink? In Part Two, we come out from behind the bar and consider bar set-up, demographics and competition.

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How long should a customer wait for a drink?

The one question you should ask for 2019? How long should your customer wait for a drink?

January 24, 2019

Like many people getting back down to business this January, you're probably looking at the how, what, why, when of the year.

But there's one simple question, that may help you answer a lot of those other questions....

How long should a guest wait for their drink?

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TOO LITTLE TOO MUCH!

January 15, 2018

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Add Value...Avoid Discounting

November 01, 2017

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WORM OF MOUTH

July 24, 2017

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WTcF... WHERE'S THE CUSTOMER FOCUS

WTcF... WHERE'S THE CUSTOMER FOCUS

June 19, 2017

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MORE OR LESS? THE MOST IMPORTANT QUESTIONS TO ASK IN BUSINESS

May 02, 2017

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VR - WALKING IN YOUR CUSTOMER'S SHOES

April 24, 2017

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THE AGREEABLE VS. THE ANGRY CHEFTATOR

November 28, 2016

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ALL CONSUMING CONSUMABLES

June 10, 2016

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