Please note that office is closed from Dec 21, 2022 to Jan 16, 2023. We will expedite processing and dispatching of all orders received during break once we return. Thank you and have a very Merry Christmas!

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Please note that office is closed from Dec 21, 2022 to Jan 16, 2023. We will expedite processing and dispatching of all orders received during break once we return. Thank you and have a very Merry Christmas!

Überbartools™
  • HOME
  • SHOP ▾
    • Cocktail Chimney and Accessories
    • Pour
    • Measure
    • Shake
    • STRAIN
    • Stirrers | Swizzles
    • Muddlers | Citrus Press
    • Copper | Gold Tools
    • Platinum Black Tools
    • Cups | Mugs
    • Ice Tools
    • Glassware
    • Bitters Bottles
    • Cocktail Accessories
    • Gift Sets
    • BARTENDER KITS | ROLLUPS
    • Bar Solutions
  • PRODUCT INFO ▾
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Home   /   News   /   customer experience   /   Page 1 of 2

customer experience

Kindness, Patience & Respect | Überbartools™

KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS

November 06, 2019

The race to become technically proficient in as little time as  possible for many is the key to becoming successful bartenders, maybe they’re right, yet on a more human level doesn't kindness, patience and respect lay at the center of what it means to deliver memorable hospitality experiences that guests crave?  

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The key to big bar business? Thinking small

The key to big bar business? Thinking small

May 16, 2019

We know as a small business ourselves, that with sustained  growth, each day gets busier. At these times it’s so easy to forget the small details. How then do you focus your attention? Here are three small points for every venue that can make a massive difference...

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How long should your customer wait for a drink? PART TWO

How long should your customer wait for a drink? PART TWO

February 11, 2019

Last week we crunched the numbers and looked at your cocktail menu, staffing, service efficiency and potential wastage, all in a bid to answer that tricky question... How long should a guest wait for their drink? In Part Two, we come out from behind the bar and consider bar set-up, demographics and competition.

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How long should a customer wait for a drink?

The one question you should ask for 2019? How long should your customer wait for a drink?

January 24, 2019

Like many people getting back down to business this January, you're probably looking at the how, what, why, when of the year.

But there's one simple question, that may help you answer a lot of those other questions....

How long should a guest wait for their drink?

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TOO LITTLE TOO MUCH!

January 15, 2018

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Add Value...Avoid Discounting

November 01, 2017

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WORM OF MOUTH

July 24, 2017

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Wtcf... Where's the Customer Focus | Überbartools™

WTcF... WHERE'S THE CUSTOMER FOCUS

June 19, 2017

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MORE OR LESS? THE MOST IMPORTANT QUESTIONS TO ASK IN BUSINESS

May 02, 2017

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VR - WALKING IN YOUR CUSTOMER'S SHOES

April 24, 2017

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THE AGREEABLE VS. THE ANGRY CHEFTATOR

November 28, 2016

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ALL CONSUMING CONSUMABLES

June 10, 2016

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DECONSTRUCTED MENUS

April 09, 2016

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Cocktails and Lifestyle Merge | Überbartools™

ENTER-DINING: HOW COCKTAILS AND LIFESTYLE MERGE

November 05, 2015

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WHAT'S IN YOUR DRINK?

September 13, 2015

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