How long should a guest wait for their drink? Or, the real question should be; whilst a cocktail can take anywhere from 10 seconds to 5 minutes (or more!) to make, what's a reasonable wait time for a customer to be both intrigued and fascinated by a mixologist/bartender making a drink?
Depending on a number of factors, the style of the bar, the skill set of the bartender and how busy the venue is, the wait time can vary tremendously.
Many rookies transitioning from bartender to owner do not necessarily take timing into account. When looking at potential guest wait time, there appears to be a laissez faire or, "she'll be fine" attitude. Sadly, a wrong decision made at the very onset may doom a bars income generation and profitability.
So when making a cocktail what are some factors you need to take into account. Below we have identified key elements that need to be considered to ensure efficiency, management of your guest’s expectations and positive turnover.
Reflecting carefully on each of the questions will determine the ideal time your bar can turn a multi-drink order around. Ultimately, it's the guest and what's left in the till at the end of a shift that will be the ultimate arbiter of how long the average drink should take to make!