Congratulations to our Uber Experience Survey WINNER Andre Dupont. We truly value your feedback!

The Client Sutra - 6 Customer Facing Positions

March 12, 2015


Nothing is more rewarding than making and keeping your customers happy!

At Überbartools™ innovative design which delights, entertains, improves and saves are things which gets us out of bed in the mornings.

At the end of the day isn't it about providing great service, satisfaction, quality and value!

The secret to mastering customer satisfaction does NOT come from studying “customer service manuals”... it’s born from on the spot experience!

Know anyone who’s in business wishing not to be busy, or wants to be a failure? Then isn't the exercise of doing better start from asking WTF questions...

(Where’s The customer Focus).

To ask the right questions check out Über’s: Client Sutra!

1. Customers should be heard once!

A customer must never repeat their order, problem, frustration... do it right, do it once!

2. Quality must be tested before a customer eats, drinks or experiences anything.

Winging it, is for dipping sauce... customer product offerings or service must be thoroughly battle and stress tested first!

3. A customer must never ask where their drink, meal or order is.

Production, kitchen, customer service feedback systems are in place to ensure that this does not happen! If it is, then it’s time to refine your process, retrain, re-imagine customer facing strategies.

4. Customer’s time, convenience and satisfaction must be valued.

The customer is the hero of your story, purpose and action... Be attentive, proactive and focused on 100% outcomes!

5. Customers require respect, including the rude ones.

Patience is a virtue, teach your team customer warming techniques. When customers moan… own It!

6. Never tell customers: how busy, full or short staffed you are.

Teach your staff the principals of the Client Sutra then watch your business grow!
 

  Subscribe in a reader

 





Leave a comment


Also in News

ICYMI - Our top blogs for the year, as voted for by you!
ICYMI - Our top blogs for the year, as voted for by you!

December 19, 2018

From condoms to consistency and bitters to budgets, we've talked about it all this year, and we've loved your feedback. In case you missed it, here are our best blogs of 2018 and hopefully some inspiration to have you storming into the New Year!

View full article →

The point of pour paradigm: how to guarantee the best cocktail experience
The point of pour paradigm: How to guarantee the best cocktail experience

December 13, 2018

There are many things that influence how much a customer will enjoy a cocktail, before it even reaches their lips. The process, and sequence of small events that occur before the cocktail is presented to them is so important. So what factors make up a winning point of pour paradigm? Here's what we think...

View full article →

Christmas and New Year Office Closure 2018
Christmas and New Year Office Closure 2018

December 03, 2018

Our warehouse will be closed from Wednesday 19th December 2018 to 6th January 2019. Last orders will be dispatched on Tuesday 17th December 2018.

 

View full article →